Frequently Asked Questions

  1. HOW LONG WILL IT TAKE MY BOWS TO SHIP?

Orders will typically ship within 2-3 business days from your order date via USPS first class mail, and should be delivered within about 5-10 business days for domestic customers. 

Our processing time is subject to change if we are experiencing a high volume of orders. Order volume is very high during sales, so please expect shipping times of up to 2 weeks for orders placed during sales.

Upon checkout, you’ll  have the option to upgrade to priority shipping which usually takes 2-3 days to be delivered within the U.S. These orders will also get processing priority, however we are not able to guarantee delivery times. Any shipping estimates given at checkout are estimates of USPS transit times only and do not include our processing time for you order. If you’re interested in express or overnight shipping, please check-out with priority shipping and email us at  and we can manually upgrade you! You will receive a confirmation email with a tracking number so you can trace the status of your package every step of the way! 

  1. WHAT ARE YOUR SHIPPING RATES?

While shipping rates vary based on location, first class shipping is free for orders with a subtotal over $75 for domestic customers! You may also upgrade to priority shipping for an additional cost, or express, overnight shipping by emailing . Shipping charges are not eligible for refund once an order has been shipped. 

  1. DO YOU OFFER INTERNATIONAL SHIPPING?

Yes! International orders are shipped via USPS First Class Package International mail. Depending on the destination country, First Class International Shipping typically takes 2-3 weeks for delivery, however, with current delays, it can take up to 2 months. Tracking may not be available once your package reaches the destination county.  At checkout, you will have the option to upgrade to Priority Mail International, which is a faster service. We recommend upgrading the shipping service on any order that is needed by a certain date.

In order to avoid delivery issues, please ensure that your shipping address is correct and meets all USPS standards. Due to the increased number of issues and delays we are experiencing with international shipping, we are not responsible for orders that are lost or returned to sender once they reach their destination country.

International orders also may be subject to duties and/or taxes. These are the responsibility of the customer upon delivery. We are not able to change the information on customs forms in order to avoid customs duties or taxes. Orders returned to us for non-payment of customs duties/taxes are not eligible for refund. 

**Please note: due to the temporary suspension of USPS First Class International service to Australia and New Zealand, we are currently only able to offer shipping via Priority Mail Express International Shipping. We are monitoring the situation and will resume all shipping options as soon as possible**

  1. I PLACED A FEW ORDERS IN SUCCESSION, ARE YOU ABLE TO COMBINE THEM SO THAT THEY SHIP TOGETHER?

Absolutely! Be sure to email us promptly after you place your orders so that we can combine them prior to shipping. Once an order has been processed for shipping we are no longer able to combine it with other orders.

  1. I NEED MY ORDER FOR AN UPCOMING EVENT, HOW CAN I ENSURE THE ORDER GETS TO ME IN TIME?

We love that our bows are a part of so many family photos and special occasions! If you need your order by a certain date, first we recommend ordering at least 2 weeks ahead of time. After placing your order, send us an email at and we will do our best to expedite processing of your order. Due to the high order volume during sales, we are unable to accommodate expedited handling requests for orders placed during sales. 

If your event is less than 2 weeks away, we do also recommend upgrading to Priority Mail or Priority Mail Express shipping at checkout. Though we are not able to guarantee delivery dates, upgraded shipping gives you the best chance of getting your order in time. 

  1. USPS SAYS MY PACKAGE HAS BEEN DELIVERED, BUT IT’S NOT IN MY MAILBOX. WHAT SHOULD I DO?

First, we recommend checking with neighbors as well as calling your local postal office. If you've done those things, email us at as soon as possible and we will do our very best to help! 

We are not responsible for items that are lost or damaged by 3rd party mail forwarding services. If your item has been marked as delivered by USPS, please work with your mail forwarding service to locate any package that they say has not been received.

  1. WHY DOESN’T THE BOW I BOUGHT LOOK EXACTLY AS WAS LISTED ONLINE?

While we strive for our product images to be completely accurate representations of what our bows look like in real life, keep in mind that screen calibration on your device may affect the appearance of the color. Also, pattern placement on our printed fabrics may vary and we are not able to accommodate requests for specific pattern placement. Each handmade bow is unique and may vary slightly from the bow in the photograph.

  1. I RECEIVED AN INCORRECT AND/OR DAMAGED IN MY PACKAGE. WHAT SHOULD I DO?

Email us at alwaysamada.com right away and we will absolutely make it right!

  1. I NEED TO MAKE A CHANGE TO MY ORDER OR CANCEL IT. WHAT SHOULD I DO?

Please email alwaysamada.com and we can help you with that. As long as your order has not been processed for shipping, changes and cancellations can be made. Please note: Cancellation is not available for pre-orders that are already in production.